Return Policy for DIGITAL MARKET PLACE
At DIGITAL MARKET PLACE, customer satisfaction is our top priority. We want to make sure that you have a hassle-free shopping experience. That’s why we have designed a simple and straightforward return policy to provide you with the confidence to shop with ease. Please carefully read our return policy outlined below:
Return Period
You have 30 days from the date of receipt to return an item for a refund or exchange, provided it meets the conditions mentioned below. Any return request beyond this period will not be entertained.
Eligibility for Return:
To be eligible for a return, your item must be:- Unused, unworn, and in the same condition that you received it.
- In its original packaging with all tags, labels, and accessories intact.
- Accompanied by a proof of purchase, such as the order confirmation or invoice.
Non-returnable Items
The following items are not eligible for returns or exchanges:- Customized, personalized, or made-to-order products.
- Perishable goods, such as food, flowers, or plants.
- Intimate items, like lingerie, swimwear, and undergarments.
- Health and personal care items, such as cosmetics, skincare, and grooming products.
- Downloadable software products, digital content, or gift cards.
Return Process:
To initiate a return, please follow these steps:- Contact our customer support team at DIGITALMARKETPLACE@GMAIL.COM or +91-7948548085 within the return period.
- Provide your order number and the reason for the return.
- Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return shipping instructions.
- Pack the item securely, along with the original packaging, tags, labels, and accessories. Don’t forget to include the RMA number and a copy of your proof of purchase.
- Ship the package to the address provided by our customer support team.
Return Shipping Costs:
Customers are responsible for return shipping costs, unless the item received is defective, damaged, or incorrect. In such cases, www.globalnftreseller.com will cover the shipping costs.Refunds
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
If you wish to exchange an item, follow the same return process and mention your preference for an exchange. Once your return is received, we will send you the replacement item, subject to stock availability. If the item is not in stock, we will notify you and process a refund instead.
Late or Missing Refunds:
If you haven’t received your refund within the specified time frame, please check your bank account or credit card statement once again. If the refund is not reflected, contact your bank or credit card company, as it may take some time for the refund to be posted. If you still haven’t received the refund, please contact our customer support team at digitalmarketplace@gmail.com or +91 – 79485 48085for assistance.
By placing an order on www.globalnftreseller.com you agree to our return policy. We reserve the right to update or modify this policy at any time without prior notice. Please review our return policy periodically to stay informed of any changes.