Chargeback and Fraudulent Transaction Handling Policy for GlobalNFTReseller.com
At GlobalNFTReseller.com, we take the security and integrity of transactions on our platform seriously. This Chargeback and Fraudulent Transaction Handling Policy outlines our procedures for managing chargeback requests received from banks and handling suspected fraudulent transactions on our website.
Chargeback Requests
A chargeback occurs when a customer disputes a transaction made on our website through their bank or credit card issuer. In the event that we receive a chargeback request, we will take the following steps
- Investigate the transaction in question to determine its legitimacy, including reviewing transaction details, customer information, and any communication between the customer and our customer support team.
- Provide the necessary documentation to the bank or credit card issuer to support our findings and, if appropriate, contest the chargeback request. This documentation may include transaction records, proof of delivery, customer correspondence, or any other relevant information.
- Communicate with the customer to resolve the dispute and address any concerns or misunderstandings that may have led to the chargeback request.
Fraudulent Transactions
We have implemented robust security measures to minimize the risk of fraudulent transactions on our platform. However, if we identify or suspect a fraudulent transaction, we will take the following steps:
- Suspend the associated account and halt any pending transactions or shipments related to the suspected fraudulent activity.
- Conduct a thorough investigation of the transaction and account in question, including verifying customer information, reviewing transaction history, and examining any related communication.
- Report the suspected fraudulent activity to the appropriate law enforcement authorities and cooperate with any investigations they may conduct.
Customer Responsibilities
To protect your account and prevent fraudulent transactions, we recommend that you:
- Use strong, unique passwords for your account and update them regularly.
- Regularly review your account and transaction history for any unauthorized activity.
- Immediately report any suspicious activity, unauthorized transactions, or security concerns to our customer support team.
Refunds and Account Reinstatement
In the event that a chargeback request is resolved in our favor, or a transaction is determined to be legitimate following a fraud investigation, we will:
- Reverse the chargeback or reinstate the transaction, as appropriate.
- Restore access to the customer’s account, if it was suspended during the investigation, provided that there are no other outstanding security or compliance concerns.
Changes to This Policy:
We reserve the right to update or modify this Chargeback and Fraudulent Transaction Handling Policy at any time without prior notice. Any changes to this policy will be posted on our website and will be effective immediately upon posting. Your continued use of our website and services following the posting of any changes to this policy constitutes your acceptance of such changes.
Contact Information
If you have any questions or concerns about this Chargeback and Fraudulent Transaction Handling Policy, please contact us at info@globalNFTReseller.com or +91 79485 48085.
By using GlobalNFTReseller.com and its services, you acknowledge that you have read and agree to be bound by this Chargeback and Fraudulent Transaction Handling Policy.